WisDM Device Management Platform: Providing Top-Quality Service with Enhanced Features

Ken Yu -

Our cloud-based Device Management platform, WisDM, has made significant strides since its launch in 2021, with a host of new features added to help users with their deployments and management of their gateway fleets. As WisDM continues to evolve and expand its capabilities, we are committed to ensuring that customers' data and privacy remain protected.

WisDM – Remote IoT Fleet Management System
WisDM is an all-in-one remote IoT fleet management system by RAKwireless. Find out how you can configure, manage, and monitor hundreds of gateways with WisDM here.
IoT Made Easy

WisDM Features

WisDM provides a wide range of features that make it an essential tool for IoT projects. These include:

  • Device Management: WisDM allows customers to manage and monitor their IoT devices from a single dashboard. Customers can view real-time data, set alerts, and configure device settings remotely.
  • Gateway Management: WisDM enables users to manage their gateway fleets, including updating firmware, monitoring performance, and configuring network settings.
  • Data Visualization: WisDM provides customers with customizable data visualization tools, allowing them to create dashboards and reports that meet their specific needs.
  • Over-the-Air Updates: WisDM allows customers to update firmware and software over the air, reducing downtime and minimizing disruption to operations.
  • Remote Troubleshooting: WisDM provides customers with the ability to troubleshoot and diagnose issues remotely, reducing the need for on-site visits.

Enhanced Security Features

In addition to providing a wide range of features, WisDM also offers enhanced security features to protect customer data and privacy. These features include:

  • GDPR Compliance: WisDM is fully compliant with GDPR regulations, ensuring that customer data is protected.
  • External Application Penetration Testing: RAK engages a third-party vendor annually to conduct external application penetration testing to ensure that WisDM is secure.
  • ISO27001:2013 Certification: WisDM's information security management system (ISMS) is aligned with information security best practices.

Future Features

We are continuously working on expanding WisDM's capabilities to provide even more value to its customers. Some of the features that we are working on include:

  • APIs for Enterprises: we plan to introduce APIs that will allow enterprises to integrate WisDM with their existing systems, making it easier to manage their IoT devices.
  • Enhanced Security Features: we are continuously working to enhance WisDM's security features to ensure that customer data and privacy remain protected.
  • Connection with customer's IoT Core: we plan to integrate gateway with the customer’s own IoT Core, providing customers with even more capabilities and making it easier to manage their IoT devices.
  • Customized trigger alert and notification: we plan to provide a flexible functional black to give relevant customers timely notifications on existing or potential problems with their IoT networks, even without logging in WisDM.

Pricing

We had to adjust its pricing due to the global inflation rate and increased cloud infrastructure costs of introduced new features. The new prices will allow us to continue developing WisDM and bring more rich functionality, including the features mentioned above. While customers may have concerns about the increased pricing, we assure them that this price adjustment is necessary to continue providing a top-quality service.

Which customers will be impacted by the pricing adjustment

  • New customers who subscribe WisDM after the release of WisDM 1.5.3.
  • Customers in the current billing cycle who want to do the upgrade during the billing period after the release of WisDM 1.5.3.
  • Customers in the current billing cycle who want to extend the subscription at the end of the billing period after the release of WisDM 1.5.3.

When the new pricing will be effective

The new pricing will be applied in the release of WisDM 1.5.3. Now it is targeted to release in April-2023.

What options customers can take

For customers who don't want to renew the subscription after the new pricing is effective, customers with the billing permission should go to the subscription tab in settings to cancel it. See steps described in WisDM support FAQ's.

Please note that once the subscription has been charged, it is non-refundable.

In conclusion, WisDM is a cloud-based Device Management platform that provides users with a wide range of features, enhanced security, and top-quality service. We are committed to expanding WisDM's capabilities and ensuring that customer data and privacy remain protected. We appreciates our customers' continued support and looks forward to working with them on their IoT projects.